Careers

Storage Specialist

Description: The storage specialist manages and maintains the daily operations of a self-storage facility. The position requires the skills of sales and customer service daily.

Responsibilities:

• Greet customers with enthusiasm and professionalism.
• Assist customers in finding a storage space that will fit their needs.
• Explain and show customers the many great amenities and benefits within the facility property.
• Rent storage units to customers using company software on the computer.
• Explain the rental lease to customers in a knowledgeable and accurate manner.
• Can answer any questions regarding the rental lease or company policies/procedures.
• Maintain appropriate and professional phone etiquette with customers.
• Answer phone calls while multi-tasking with computer or other duties.
• Can process customer payments, move-ins, move outs and transfers using company software on the computer.
• Maintain and send weekly and monthly reports to the home office using Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet.
• Make collection calls and send letters for delinquent accounts to maintain facility goals for delinquencies.
• Host and carry out storage auctions monthly.
• Maintain property appearance by using facility checklist.
• Cleaning and sweeping units, picking up trash, keeping office clean and organized, weed facility grounds, maintain pest control as needed, and maintaining overall curb appeal.
• Can use and be comfortable cutting pad and cylinder locks with bolt cutters or grinder.
• Handle customer inquiries or problems in a courteous, professional, and timely manner.
• Meet sales goals for insurance, merchandise, and rentals.
• Keep a till balanced and well documented.
• Count cash and handle money.
• Perform weekly facility audits on units, and maintain overlocks, lock checks consistently.
• Perform company policies in opening/closing the office each day.
• Manage time well in busy settings.

Requirements:

• Possess a valid driver’s license.
• Possess a high school diploma or GED.
• Be proficient in the use of a computer.
• Can perform basic math such as addition, subtraction, multiplication, division.
• Can deal with conflict and handle in a professional and calm manner.
• Can lift a minimum of 50 pounds.
• Can stand and walk to show units to customers.
• Can bend over easily to open unit doors, weed facility grounds, sweep, etc.
• Can read and understand documents including policy manual, checklists, rental leases, and other rental legal forms.
• Can type at least 25 WPM.
• Must be able to work Saturdays.

Preferred skills/education:

• Some College education.

Rate of Pay:

• Based on experience.