Careers

Storage Specialist

Description: The storage specialist manages and maintains the daily operations of a self-storage facility. The position requires the skills of sales and customer service daily.

Responsibilities:

  • Greet customers with enthusiasm and professionalism.
  • Assist customers in finding a storage space that will fit their needs.
  • Explain and show customers the many great amenities and benefits within the facility property.
  • Rent storage units to customers using company software on the computer.
  • Explain the rental lease to customers in a knowledgeable and accurate manner.
  • Can answer any questions regarding the rental lease or company policies/procedures.
  • Maintain appropriate and professional phone etiquette with customers.
  • Answer phone calls while multi-tasking with computer or other duties.
  • Can process customer payments, move-ins, move outs and transfers using company software on the computer.
  • Maintain and send weekly and monthly reports to the home office using Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet.
  • Make collection calls and send letters for delinquent accounts to maintain facility goals for delinquencies.
  • Host and carry out storage auctions monthly.
  • Maintain property appearance by using facility checklist.
  • Cleaning and sweeping units, picking up trash, keeping office clean and organized, weed facility grounds, maintain pest control as needed, and maintaining overall curb appeal.
  • Can use and be comfortable cutting pad and cylinder locks with bolt cutters or grinder.
  • Handle customer inquiries or problems in a courteous, professional, and timely manner.
  • Meet sales goals for insurance, merchandise, and rentals.
  • Keep a till balanced and well documented.
  • Count cash and handle money.
  • Perform weekly facility audits on units, and maintain overlocks, lock checks consistently.
  • Perform company policies in opening/closing the office each day.
  • Manage time well in busy settings.

Requirements:

  • Possess a valid driver’s license.
  • Possess a high school diploma or GED.
  • Be proficient in the use of a computer.
  • Can perform basic math such as addition, subtraction, multiplication, division.
  • Can deal with conflict and handle in a professional and calm manner.
  • Can lift a minimum of 50 pounds.
  • Can stand and walk to show units to customers.
  • Can bend over easily to open unit doors, weed facility grounds, sweep, etc.
  • Can read and understand documents including policy manual, checklists, rental leases, and other rental legal forms.
  • Can type at least 25 WPM.
  • Must be able to work Saturdays.

Preferred skills/education:

  • Some College education.

Rate of Pay:

  • Based on experience.